Help Menu

Shopping FAQ

Order Information

What is my order status?
Collapse Section

You can view your order status by looking it up here.

What payment methods do you accept?
Expand Section
When will I be charged if I use a third-party payment or billing provider option?
Expand Section
How do I enter a shipping address?
Expand Section
Should I put spaces or dashes in the credit card number?
Expand Section
What address should I enter in the billing information screen?
Expand Section
Why are you not accepting my credit card?
Expand Section
When will my credit card be charged?
Expand Section
How will the charge show up on my credit card?
Expand Section
Do I have to pay sales tax?
Expand Section
How do I get a copy of my invoice?
Expand Section
How will you know where and how to send my physical product?
Expand Section

Shipping Information

When will my backorder ship?
Expand Section
Can I change my shipping address?
Expand Section
Can I change my shipping method?
Expand Section
Shipping notification
Expand Section
Delivery costs
Expand Section
Do you ship to P.O. Boxes and APO/FPO addresses?
Expand Section
When is your shipping cut off time?
Expand Section
NOTE: Not all products are available in all regions of the world.
© 2019 Western Digital Corporation or its affiliates. All rights reserved.