You can view your order status by looking it up here.
What payment methods do you accept?
We accept Visa, MasterCard and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options (e.g., PayPal).
When will I be charged if I use a third-party payment or billing provider option?
Please contact your third-party payment or billing provider (e.g., PayPal) as your use of such services will be subject to their terms and conditions.
How do I enter a shipping address?
A shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
Should I put spaces or dashes in the credit card number?
Your card number should be entered in as a continuous string of numbers, without spaces or dashes.
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
When will my credit card be charged?
We will not charge your chosen payment method until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be charged each time an item is shipped.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "*Western Digital Online Store".
Do I have to pay sales tax?
Any sales tax charged will be indicated once your billing and/or delivery address has been entered during checkout.
How do I get a copy of my invoice?
Click hereto look up your order and print a copy of your invoice
How will you know where and how to send my physical product?
If you order a physical product, a Delivery Information page will appear during checkout so you can enter a delivery address and choose a delivery method.
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
Can I change my shipping method?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Shipment confirmation emails with tracking numbers are sent the business day after your order ships.
Delivery costs are calculated and displayed before you complete the order. You can find out the cost of the selected delivery method by placing products in the shopping cart and proceeding to the “Checkout”.
Do you ship to P.O. Boxes and APO/FPO addresses?
Due to shipper restrictions, we cannot deliver to P.O. Boxes or APO/FPO addresses.
When is your shipping cut off time?
Orders placed for in-stock items before 10am PST (Pacific Standard Time), Monday through Friday will usually ship within one business day. We do not offer Saturday, Sunday, or holiday shipping or deliveries. Please note that we may have to verify your billing information. Any incomplete or incorrect information may result in processing delays or cancellations.