* Excluding taxes and shipping costs; after any applicable coupons have been applied. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. Western Digital reserves the right to change or discontinue this offer at any time without notice.
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Yes, you can cancel the subscription at any time, regardless of how long you have had the device. Subscription fees will stop being incurred upon our receipt of the cancelled device.
Unfortunately, no. This is not available for device subscriptions.
Your billing cycle will begin 10 days after you purchase your subscription to account for shipping, and you will have re-occurring billing at the end of each monthly cycle.
The first cycle will end 40 days after purchase and will continue each month from the billed date until canceled.
We will replace it free of charge, unless such failure is due to misuse, abuse or intentional damage to the device. Please reach out to our customer service team to initiate a free replacement device (customer service chat link and call link)
Enter ‘Summary’ – “Subscription Product Cancellation Request”
In Description mention below details
Order #
SKU to be cancelled (begins with ‘L’)
Find the new device that you would like to upgrade to that is offered in the subscription service and start your subscription. Once the new device arrives, transfer your data from the old device to the new one. Cancel your old device subscription. Subscription fees for the old device will stop being incurred upon our receipt of the cancelled device.
Yes, since the device is connected to your home internet, you can access your content anywhere with an internet connection via the companion app.
